Newsroom

The Delaware Division of Motor Vehicles (DMV) invites customers to utilize its newest feature, the DMV virtual

lobby.

The virtual lobby can be accessed via Plan & Scan mobile ticketing. Customers interested in waiting in their vehicles vs

waiting inside a DMV location can simply scan the QR code upon arrival. QR codes can be found on signs throughout the

parking lot, on the front doors, on the sidewalks, and inside the lobby.

Customers will receive a virtual ticket reserving their place in line after scanning a code and completing the below steps.

• Scan QR Code

• Click on weblink

• Enter your mobile phone number

(optional but necessary to receive text updates regarding customer’s place in line)

• Select location

• Select transaction type

• Wait in your vehicle

• Proceed inside when you receive a text

For the Plan & Scan mobile ticketing feature to function

properly, users should make sure to enable the “locations”

setting on their smart device.

“Plan & Scan entered the test phase during COVID-19 when the Delaware Division of Motor Vehicles was exploring

options to reduce the number of people waiting in our lobbies while we continued to serve the public,” commented

Secretary of Transportation Nicole Majeski. “Its success continues to grow giving customers the option of waiting in the

comfort of their own vehicles vs in a crowded lobby or outside when it’s too hot, too cold, raining, or snowing,”

continued Majeski.

“Aside from being able to wait in their vehicles, patrons using Plan & Scan mobile ticketing can also use the

feature to monitor their position in line,” said Delaware Division of Motor Vehicles Director Jana Simpler.

“It’s just another tool we offer in order to create a better overall experience for our customers,” continued

Simpler.

Anyone interested in waiting in the new virtual lobby can utilize Plan & Scan mobile ticketing from the parking

lot of all four DMV locations: Wilmington, Delaware City, Dover, and Georgetown. The feature is accessible via

any smart device, but before using customers must turn on the “locations” setting.

For more details CLICK HERE or visit dmv.de.gov/Programs/plan-scan/.

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